GuruQ Policies

Re-scheduling, Cancellation and Refund Policy

By completing your registration for a package and making payment of the fees, you agree to the terms and conditions. You have the right to cancel your booking at any time at the following terms:

1. ALL REFUNDS to students are made in the form of Q-Points. Q-Points can be transferred from student-to-student only. 1Q-Point = 1INR

2. If a student/parent does not like the tutor after attending a few classes they can change the tutor after filling out a small form explaining the reason for change and will be refunded in terms of Q-Points.

3. Upon cancellation and changing of a tutor by the parent, the payment that was made at the beginning of the month will be refunded as Q-Points and reflected in the STUDENTS’s account. These Q-Points can be used as payment towards another tutor. A Parent can cancel a tutor ONLY for his/her child

4. You can also change the package of the classes already selected. Once a student has selected a tutor for a particular class/subject & made the payment, he can change the tutor for that subject up to 3 times. But, he has to fill out a form explaining the reason for change. If the student changes his tutor more than 3 times he is asked to pay a penalty.

5. If you cannot attend a class, then that class can be re-scheduled for another time. A student can re-schedule classes ONLY if the tutor accepts the re-scheduling or cancellation. If the tutor does not accept the re-scheduling then the student will be charged for that class. Therefore the re-scheduling or cancellation needs to be MUTUALLY AGREED UPON. You can re-schedule or cancel your class with your tutor ONLY until 1-hour before that class (both ONLINE & OFFLINE)

Privacy Policy

If you do not agree to any of these terms and conditions you should immediately cease to use the website. Please note that we may close, suspend, or limit your access to your GuruQ’s account ("Account") or the Services provided by us on the Site ("Services"), and/or limit/cease access to your funds if you carry out activities which are in contravention of this User Agreement and its associated policies incorporated by reference.

1. Changes to Terms of Use

GuruQ reserves the right, from time to time, with or without notice to you, to change these Terms of Use / Terms of Conditions in our sole and absolute discretion. The most current version of these Terms can be reviewed by clicking on the "Terms of Use" located at the bottom of the home page of the GuruQ Website. The most current version of the Terms of Use will supersede all previous versions. Any such modifications will become effective immediately upon posting to the site and your continued use of the site, Services and/or Software constitutes your agreement to be bound by such changes. The terms may be modified as frequently as desired, and at the company's sole and absolute discretion. You are advised to regularly visit the “Terms of Use”page to keep yourself updated with our Terms and Conditions to avoid any breach.

2. Modifications to the Service

GuruQ may add, change or eliminate features, pricing, nomenclature and other aspects of the Services and make other changes at any time and these Terms will continue to apply to the Services as modified. The Company reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the site or the Services (or any part thereof) with or without notice. You agree that the Company will not be liable to you or to any third party for any such modification, suspension, or discontinuance of the site or the Services. The modifications may be modified as frequently as desired, and at the company's sole discretion.

3. Must be over 18

You must be 18 years of age or older to make online payments at GuruQ. If you are under 18 you must do the same under supervision of guardian or adult.

4. Registration

To use website, you will need to register on the site and obtain an account, with your email ID as your user-name and a self-chosen password. You are solely responsible for maintaining the confidentiality of your account(s), and password(s) and for all activities and liabilities associated with or occurring under your account(s), and password(s). You agree that:

(a) information about yourself that you provide will be true, accurate, current and complete (such information being "Your Data") (b) you will maintain and promptly update Your Data to keep it true, accurate, current and complete (c) you will not use the site, the Services or the Company’s Content to recruit, solicit, or contact in any form subject level experts or potential Customers for employment or contracting for a business not affiliated with us without our advance written permission or authority.

5. Permission of the applicable Trademark owner

We aggressively enforce our intellectual property rights to the fullest extent of the law. You shall not use the Trademarks in any way without our prior written permission.

6. Transactions with GuruQ

Not all subject experts that have worked with GuruQ on preparing the content and tests in our database have been screened. GuruQ is not responsible for the accuracy or legitimacy of the information provided by all registered or freelance subject experts. GuruQ can neither confirm nor deny the validity of the information associated with each registered or freelance subject expert.
For online tutoring, any opinions, advice, statements, services or other information that that is provided to you by a tutor is only that of the tutor and not of GuruQ, or its shareholders, directors, officers, or employees. Under no circumstances shall GuruQ or its shareholders, directors, officers, directors, or employees be held liable for any loss or damage caused by your reliance on information obtained from a tutor. It is your responsibility to evaluate any information, opinion, statements, services or advice provided by the tutor.
If you have a dispute of any kind with one or more tutors, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

7. Website Content and Testing System

The GuruQ website allows you and other third parties to post comments, give feedback concerning the services offered, our experts, and subject content and tests distributed or listed by us. Any opinions, advice, statements, services, offers, or other information that constitutes part of the content expressed or made available by third parties on the GuruQ Website are those of the respective authors or producers and not of GuruQ or its shareholders, directors, officers, or employees. Under no circumstances shall GuruQ or its shareholders, directors, officers, directors, or employees be held liable for any loss or damage caused by your reliance on information obtained through the GuruQ Website. It is your responsibility to evaluate the information, opinion, advice, or other content available through the GuruQ Website.
GuruQ does not guarantee that tests will look exactly the same as available on the GuruQ testing system of the CBSE, AIEEE or any other exam. The testing body reserves the right to have their own system to conduct the actual tests (with more or less features available on the GuruQ Testing System) and can change them at any time.
You agree not to use the site, the Services or the Company Content to recruit, solicit, or contact in any form subject experts, tutors or potential Consumers for employment or contracting for a business not affiliated with us without our advance written permission.

8. Trade secrets and confidential information

In the course of the institutional work, the institution may have access to confidential information, trade secrets, intellectual property or any information not readily available to the public regarding the company, customers or partners; each institution is responsible for safeguarding the Company’s confidential information. The institution shall not divulge such information or use it except for the benefit and on behalf of the Company or its partners and customers, that too with prior intimation and approval from the Company.
All contact between tutors and students or parents of students who are introduced through GuruQ must be conducted only through the GuruQ platform. In the event GuruQ suspects or determines any unauthorized contact, or multiple use of singular login (reserved for individual students as 1 login per student), GuruQ reserves the right to withhold payments, levy fines, and/or suspend or terminate service in its sole and absolute discretion in the event of violation of this code of conduct. GuruQ will decide in its own discretion whether to also take necessary and appropriate Legal action against the suspects in the Court of Law in addition to the fines and termination.

9. Consequences of non-compliance of this code

Any violation of this code of conduct will not be tolerated and shall attract prompt and punitive disciplinary action up to and including termination of employment as well as legal action. In the event of termination, users found in violation of the code of conduct will not receive any credit or payment or refund from GuruQ.
Without limiting GuruQ other remedies, to the extent you are in violation of this code of conduct, you must pay GuruQ for all fees owed to us and reimburse us for all losses and costs (including any and all GuruQ employee time) and reasonable expenses (including legal fees) related to investigating such breach and collecting such fees. In the event of termination, you will have no claim whatsoever against GuruQ in respect of any such suspension or termination of your membership as a tutor.

10. Others
a) Accounts

You agree that you will not receive interest or other earnings on the funds that GuruQ handles as your contractor. GuruQ may receive interest on those funds. GuruQ will not be liable for any lost interest on such funds.

b) Other Disclaimer of Warranty & Limitations

The company content, the site, the services and each portion thereof are provided "as is" without warranties of any kind either express or implied. To the fullest extent possible pursuant to applicable law, we disclaim all warranties, express or implied, with respect to the site, the company content, the services and each portion thereof, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or other violation of rights. We do not warrant or make any representations regarding the use, validity, accuracy, or reliability of, or the results of the use of, or otherwise respecting, the company content, the site, the services, each portion thereof or any third party sites.

Under no circumstances, including, but not limited to, negligence, shall we or third parties be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the company content, the site, the services or any portion thereof, even if we or our authorized representative has been advised of the possibility of such damages. If your use of the site, the company content, the services or any portion thereof results in the need for servicing, repair or correction of equipment or date, you assume any costs thereof. Neither we, nor third parties warrant the accuracy or completeness of the information, text, graphics, links or other items contained in the company content, the site, the services or any portion thereof or in any reports of verification services. You agree not to hold us (or our agents, employees, subject experts or tutors) liable for any instruction, advice or services delivered which originated through the site, through any verification service or in connection with the company content, the services or any portion thereof.

c) Indemnification

You agree to indemnify, defend and hold harmless us, and our affiliates, officers, directors, agents, partners, employees, licensors, representatives and third party providers (including our affiliates' respective officers, directors, agents, partners, employees, licensors, representatives, and third party providers), from and against all losses, expenses, damages, costs, claims and demands, including reasonable attorney's fees and related costs and expenses, due to or arising out of any User Content you submit, post to, email, or otherwise transmit to us or through the Services, your use of the Services, the Company Content or any portion thereof, your connection to the Services, or your breach of these Terms.

11. Cancellation & Refund Policy

If a student/parent does not like the tutor after attending a few classes - After filling out a small form explaining the reason for change, the student can change his/her tutor and will be refunded in terms of Q-Points. Please refer detailed Cancellation and Refund Policy for more details.

General

These Terms and any policies applicable to you posted on the site constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. All rights not expressly granted herein are expressly reserved. These Terms shall inure to our benefit and to the benefit of our agents, licensors, licensees, successors, and assigns. If any provision of these Terms is found to be illegal or unenforceable, these Terms will be deemed curtailed to the extent necessary to make the Terms legal and enforceable and will remain, as modified, in full force and effect. Any notice or other communication to be given hereunder will be in writing and given by facsimile, postpaid registered or certified mail return receipt requested, or electronic mail. Nothing in these Terms shall be construed as making either party the partner, joint venture, agent, legal representative, employer, contractor or employee of the other. Neither party shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other except as provided for herein or authorized in writing by the party to be bound.

Terms and Conditions of Access or Use

We welcome you to the official website of M & J Edtech LLP vide its brand name GuruQ (“GuruQ”). This website is owned and operated by GuruQ and the Terms of Use ("Terms") govern your use of this website, located at www.guruq.in, any mobile applications and services ("Site"). Please read these Terms carefully before using or continuing to use this Site. By using or continuing to use the Site, you represent and warrant that you have read, understood and are bound by the terms and you agree to, and accept all terms and conditions contained in these Terms. For any clarifications, you can mail us at contact@guruq.in.

1. General Terms:

The Site offers a platform for the Students/Parents seeking tutoring services and to Tutors seeking to provide tutoring services, and to any other entity on whose behalf users accept these Terms. The term "you" or "You" or "User" or "Users" shall refer to Students and/or Parents and/or Tutors who access this Site, Tutors or any person or entity, who views, uses, accesses, browses or submits any content or material to the Site. These Terms are entered into by and between GuruQ and they govern the relationship between you and us.In the event the Terms conflict with any other document / policy / content on our Website, the Terms will prevail over them, for the purposes of usage of the Website.If any provision of the Terms is held invalid by any law or regulation of any government, or by any court or arbitrator, the parties agree that such provision will be replaced with a new provision that accomplishes the original business purpose, and the other provisions of the Terms will remain in full force and effect. If you do not agree to be bound by these Terms and Privacy Policy, do not use the Site.
The terms & conditions set out in this Website may be altered / amended from time to time depending on the policies of GuruQ and the prevailing market conditions. We request you to read and understand them as often as possible as it may not be possible for us to intimate you on every change that occurs in these terms & conditions.

2. Accuracy of Content:
Special care has been taken in the preparation of the content of this Website. We disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Website, to the extent permitted by applicable law. GuruQ shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website.

3. Definitions:
In addition to other words and expressions that may be defined elsewhere in these Terms, unless the context otherwise requires, the following capitalized terms wherever used in the Agreement shall have the meanings as ascribed hereunder:


1. "Courses" means educational courses listed by Teachers on the Site or Applications.
2. "Course Fees" means the amounts that are due and payable by a Student for enrollment of Course. The Teacher alone, and not GuruQ, is responsible for the fees for his or her Listing. The Teacher may in his or her sole discretion decide to include in these amounts (i) any other fee permitted on the GuruQ platform, or (ii) Taxes that the Teachers determines that he or she has to collect.


3. "Collective Content" means Member Content and GuruQ Content.

4. "Content" means text, graphics, images, music, software (excluding the Application), audio, video, information or other materials.

5. "Listing" means Course that is listed by a Teacher as available via the Site, Application, and Services.

6. "Member" means a person who completes GuruQ’s account registration process, including but not limited to Teachers and Students, as described under "Account Registration" in clause 7 below.

7. "Member Content" means all Content that a Member posts, uploads, publishes, submits, transmits, or includes in their Listing, Member profile or GuruQ promotional campaign to be made available through the Site, Application or Services.

8. "Payment Method" means a payment method that you have added to your GuruQ Account, such as a credit card, debit card or net banking.

9. "Service Fees" means the fee that GuruQ charges a Teacher for the use of the Services, which is calculated as a percentage of the applicable Course Fees.

10. "Student" means a Member who enrolls for Courses on Application or Site, in case of minor student the parent or guardian who enrolls their child or ward for the Courses on Application or Site.

11. "Tax" or "Taxes" mean any sales taxes, value added taxes (VAT), goods and services taxes (GST), service tax, that Teachers or GuruQ may be required by law to collect and remit to governmental agencies, and other similar municipal, state, federal and national indirect or other withholding and personal or corporate income taxes.

12. "Teacher" means a Member who creates a Listing of Courses via the Site, Application and Services.

13. "GuruQ Content" means all Content that GuruQ makes available through the Site, Application, Services, or its related promotional campaigns and official social media channels, including any Content licensed from a third party, but excluding Student/Teacher Content.

4. Services:

The Site, Application and Services offer an onlineplatformwith related technology for those seeking tutoring services to connect with those seeking to provide tutoring services, meet online and arrange for enrollment of courses directly with each other. The Tutors hired by the Students/ Parents control the methods, materials and all aspects of the classes independently and GuruQ has no interference on the same.GuruQ is not a provider of Services, including, but not limited to, conducting of classes, live demo, doubt clearing sessions and GuruQ does not own, sell, resell, manage and/or control Courses or Services by the Teachers. Unless explicitly specified otherwise in the GuruQ platform, GuruQ's responsibilities are limited to facilitating the availability of the Site, Application and Services.You may view the listings as an unregistered visitor to the Site, Application and Services; however, if you wish to sign up for a demo class or wish to select a package of classes with a tutor of GuruQ or create listings as a tutor, you must first register to create a GuruQ Account.
Students/Parents are responsible for selecting the right tutor for their needs. While hiring, Students/Parents should review and examine each tutor's self-reported credentials, education, and experience, as well as reviews from other students. In case a student is minor or differently abled, the tutoring sessions should be supervised by a responsible adult preferably a family member/parent/guardian of such student.
The site is controlled and operated in Delhi NCR Region. For OFFLINE classes, GuruQ is currently active only in Delhi NCR region which includes - New Delhi, Delhi, Gurgaon, Noida, Greater Noida and Faridabad. For ONLINE classes we will currently be Pan-India with only Delhi NCR tutors available. It is however, expected to roll out its operations in other cities soon. The information about the same shall be shared on the website of the company.
There is a Site messaging system for making correspondences with us.GuruQ does not, however, guarantee delivery of all messages.The site also contains an option of message and/or video calls between the tutor and student before hiring.

5. Eligibility to Use:

The website can be used only by persons competent to contract within the meaning of Indian Contract Act, 1872. A person shouldbe 18 years of age or older to take tutoring (free trials or paid tutoring) or perform any other transactions at GuruQ. If you are a minor, i.e. under the age of 18 you can use the website or perform any transaction only through your parent or legal guardian. GuruQ will not be responsible for any consequence that arises as a result of misuse of any kind of the Website that may occur by virtue of any person including a minor using the services provided through the Website. We reserve the right to terminate your subscription and / or refuse to provide you with access to the Website if it is discovered that you are under the age of 18 years.

6. Account and Registration Obligations

In order to access certain features of the Site and Application, and to enrolll for Courses or create a Listing, you must register to create an account ("GuruQ Account") and become a Member. You may register to join the Services directly via the Site or Application or as described in this section.
You will need to register on the site and obtain an account, to use the website. You are solely responsible for maintaining the confidentiality of your account(s), and password(s) and for all activities and liabilities associated with or occurring under your account(s), and password(s). You agree that the information provided by you in your Resume/Profile will be true, accurate, latest and complete (such information being "Your Data") and you will maintain and promptly update your Data to keep it true, accurate, current and complete, as and when required.
If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of our Website (or any portion thereof). You undertake to indemnify and keep indemnified GuruQ for any loss, claim, damage, costs (including legal and professional costs) relating to any abuse or violation including those aforesaid.
By signing up with www.guruq.in OR submitting "Find me a Tutor" form, user agrees to receive promotional emails, text messages and other materials from www.guruq.in and its affiliates.

7. Course Listings

As a Tutor, you may create Listings. To create a Listing, you will be asked a variety of questions about the Course to be listed, including, but not limited to, the subject, topic, number of sessions, mode of conduct, and time slots of the lectures and pricing and related rules and financial terms. Listings will be made publicly available via the Site, Application and Services. You understand and agree that the placement or ranking of Listings in search results may depend on a variety of factors, including, but not limited to, Teachers and Students preferences, ratings. Please refer the Rating Policy for more details.
Other Members will be able to view your Courses via the Site, Application and Services based upon the information provided in your Listing, your Students requirements, and Students' search parameters and preferences. You understand and agree that once a Student requests enrollment for your Course, you may not request the Student to pay a higher price than that mentioned in the Site or Application.
You acknowledge and agree that you alone are responsible for any and all Listings and Member Content you post. Accordingly, you represent and warrant that any Listing you post and the enrollment of Student for a Course in a Listing you post (i) will not breach any agreements you may have entered into with any third parties or any intellectual property rights of any third party, and (ii) will (a) be in compliance with all applicable laws, including Intellectual Property laws, and rules and regulations that may apply to any Course included in a Listing you post (including having all required permits, licenses and registrations), and (b) not conflict with the rights of third parties. Please note that GuruQ assumes no responsibility for a Teacher's compliance with any agreements with or duties to third parties, applicable laws, rules and regulations. GuruQ reserves the right, at any time and without prior notice, to remove or disable access to any Listing for any reason, including Listings that GuruQ, in its sole discretion, considers to be objectionable for any reason, in violation of these Terms or GuruQ's then-current Standards, Trademark & Branding Guidelines, or otherwise harmful to the Site, Application or Services.
As a Teacher, you understand and agree that GuruQ does not act as your contracting agent. If a Student requests an enrollment for your Course and attends at your lectures including (e-lectures), seminars, webinars, sessions, classes, any agreement you enter into with such Student is between you and the Student and GuruQ is not a party to it.
As a Teacher, you understand and agree that your relationship with GuruQ is limited to being a Member and an independent, third-party contractor, and not an employee, agent, joint venturer or partner of GuruQ for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf of or for the benefit of GuruQ. GuruQ does not control, your Listing, your offline activities associated with your Listing, or any other matters related to any Listing, that you provide. As a member you agree not to do anything to create a false impression that you are endorsed by, partnering with, or acting on behalf of or for the benefit of GuruQ, including by inappropriately using any GuruQ intellectual property.
When you create a Listing, you may also choose to include certain requirements which must be met by the Members who are eligible to request an enrollment for your Courses, such as requiring Members to have a profile picture or verified phone number, in order to enroll for your Course. Any Member wishing to enroll for your Course included in Listings with such requirements must meet these requirements. More information on how to set such requirements is available via the "Listing" section of the Site, Application and Services.
If you are a Teacher, GuruQ makes certain tools available to you to help you to make informed decisions about which Members you choose to confirm or preapprove for enrollment for your Course. You acknowledge and agree that, as a Teacher, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who conduct the Course on your behalf, excluding the Students.

8. Conditions for becoming a Tutor:

To enrolll as a tutor at GuruQ, a person is required to have a minimum qualification of a Bachelor's or higher or equivalent degree in the subject matter in which he desires to provide tuition, from an institute /university recognized by law. The tutor is expected to have a thorough knowledge of the subject he plans to teach. Any (prospective) tutorcan read the terms and understand the working of our website, fill in the form and submit their Resume and Educational Documents, submit their Profile for approval. Tutors whose profiles are uploaded by us may offer tutor services through our Site subject to Terms and Conditions. Selection/ Approval of profile of a Tutor on the Site is solely at our discretion and we neither divulge all our criteria nor are bound to disclose reasons for not uploading profile of any prospective tutors.
The Tutors and prospective tutors will be required to certify that all information they provide in their Resume/Profile is true and correct to the best of their knowledge. All GuruQ-certified tutors go through a 4-step rigorous teacher scrutiny process including an Online/Offline Interview with our team, a Proficiency Test vetted by our esteemed Academic Advisory Panel, and a full Background Check conducted by our partners Globe Detective Agency. At any time we can remove a tutor, at our sole discretion, for any reason or for no reason at all.
Enough care should be taken,in case of female home tutors before taking up an assignment to avoid any kind of embarrassing scenarios. GuruQcannot be held responsible for any such unforeseen and unfortunate event including but not limited to bodily injury, sexual or mental harassment of any nature,if any. A registered tutor's performance as a quality tutor will be the sole criteria for their future association with us. In case of any complaints regarding sexual harassment, GuruQshall reserve the right to deactivate and remove a tutor, at their sole discretion.
We do not guarantee any minimum number of tutor sessions and we would not be liable to offer any compensation or damages of any nature to Tutor if GuruQ deactivates a Tutor account or if a Student discontinues /chooses to not extended tutor sessions for any reason whatsoever.
Each tutor decides whether he/she offers a free demo class. If he/she DOES offer free demo class - his/her preference for ONLINE or OFFLINE demo class will also be mentioned on his/her profile. Depending on your preference you can choose to take your free demo class ONLINE or OFFLINE. In the case that the tutor only offers OFFLINE demo class, you can schedule a free OFFLINE demo class with the tutor for a mutually agreed time.
FYI: You can view a tutor’s picture or video in his/her profile along with a 360 degree view of his classroom (in the case of offline group tuition).

9. No Endorsements:

GuruQ does not endorse any Member, Listing or Courses. You understand that Listings and GuruQ Contents in relation to Courses are intended only to indicate a representation of the Course at the time the Listing was done. GuruQ Contents are therefore not an endorsement by GuruQ of any Member, Listing or Course.
Members are required to provide accurate information. Although GuruQ may, for transparency or fraud prevention or detection purposes, directly or through third parties, ask you to provide a form of government identification, your date of birth, and other information, or undertake additional checks and processes designed to help verify or check the identities or backgrounds of Members and/or screen Member information against third party databases or other sources, we do not make any representations about, confirm, or endorse any Member or the Member's purported identity or background.
Any references in the Site, Application or Services to a Member being "verified" or "connected" (or similar language) only indicate that the Member has completed a relevant verification or identification process, and does not represent anything else. Any such description is not an endorsement, certification or guarantee by GuruQ about any Member, including of the Member's identity and whether the Member is trustworthy, safe or suitable. We are not responsible for any damage or harm resulting from your interactions with other Members.
By using the Site, Application or Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm. You agree not to attempt to impose liability on or seek any legal remedy from GuruQ with respect to such actions or omissions. Accordingly, we encourage you to communicate directly with other Members on the Site and Services regarding any enrollment or Listings made by you. This limitation shall not apply to any claim by a Teacher against GuruQ regarding the remittance of payments received from a Student by GuruQ on behalf of a Teacher, which instead shall be subject to the limitations described in the section below entitled "Limitation of Liability".

10. Enrollment, Payment Terms and Obligations:
(i) For Teachers:

Enrollment:
If you are a Teacher and an enrollment is requested for your Course via the Site, Application or Services, you will be required to either pre-approve, confirm or reject the enrollment request within the period of 7 days from the date of request for enrollment (‘Enrollment Request Period’), otherwise the enrollment request will automatically expire. When an enrollment is requested via the Site, Application or Services, we will share with you (i) the first and last name of the Student who has requested the enrollment, and (ii) a link to the Student's GuruQ Account profile page. If you are unable to confirm or decide to reject an enrollment request within the Enrollment Request Period, any amounts collected by GuruQ for the requested enrollment will be refunded to the concerned Student. When you confirm an enrollment requested by a Student, GuruQ will send you an email, text message or message via e-mail and the Application confirming such enrollment, depending on the selections you make via the Site, Application and Services.
Payment:
GuruQ will collect the Course Fees from Students at the time of the enrollment request. The Course Fees collected from the Student by GuruQ will be held in trust byGuruQ till the time the Course Fees or any part thereof becomes payable to Teacher.
GuruQ will transfer the Course Fees or part thereof at the end of each month in proportion to the number of sessions out of total sessions held by the Teacher in that particular month.
Teacher agrees that GuruQ may, in accordance with the cancellation policy selected by the Teacher and reflected in the relevant Listing, (i) permit the Student to cancel the enrollment and (ii) refund (via GuruQ) to the Student that portion of the Course Fees specified in the applicable cancellation policy.
The Teacher agrees that GuruQ is a limited payment collection agent solely for the purpose of accepting the Course Fees from Students.The payment made by a student through GuruQ, shall be considered as being held in trust by GuruQ on behalf of the Teacher till it becomes due to the Teacher and the Teacher will provide the services to the Students in the agreed-upon manner You agree that GuruQ through its Site or Application would raise system generated invoice to the Student only on your behalf in relation to the Course for which the Student has enrollled. By doing so GuruQ is not acting as an employee, agent, joint venturer or partner of the Teacher. GuruQ will raise invoice on behalf of the Teacher to Student for the Course Fees which shall be inclusive of all applicable Taxes. The Teacher will be responsible to pay to the Government all Taxes as applicable on Course Fees collected by the Teacher and GuruQ shall not be responsible for any liability in relation thereto.
Obligation:
By joining GuruQ tutor agrees to the following regarding any student/parent tutor meets through GuruQ:
a.Under no circumstances may a tutor ask for or accept payment directly from any student/parent whom tutor meets through GuruQ system. Payment must always be made directly to guruq.in only. Tutor must inform student/parent that payments must be made through GuruQ only.
b. If any student suggests or solicits tutor to do work (including tutoring, assignment help or any other kind of work) for student external to the GuruQsystem, tutor agrees to immediately report this event to GuruQ by phone AND in writing.
c. Tutor will not attempt external solicitation of work (including tutoring, assignment help or any other kind of work) from any student, nor will tutor accept any work from such students external to the GuruQ system. All work for a student will be done via the GuruQ system only.
d. For all commitments/representations of Tutor to Student other than those which are mentioned on website, Tutor alone would be liable and responsible towards Student, and shall also keep us indemnified and harmless against all such claims/disputes.
e. Tutor is expected to conduct himself in a teacher / coach like manner which is generally prevalent and acceptable in a teacher and student like relationship.
f. Violation of Tutor Conduct Code - Without limitation to other remedies available to GuruQ, a tutor found to be in violation of above code of conduct agrees to pay GuruQ for all consequential losses of revenues, earnings, and fees and also reimburse us for all costs and reasonable expenses (including legal fees) related to investigating such breach and pursuing collection of damages.
g.For Online Tuitions only (Not applicable for home tuitions): Tutor will not in any way solicit any personalinformation from any student(such as birth date, email address, phone number, home address, messenger ID, or any other type of contact information). If for any reason tutor needs to obtain such information from student then tutor will first contact GuruQ staff in writing explaining the need.
h. For Online Tuitions only (Not applicable for home tuitions): If any student ever discloses personal information to tutor (such as birth date, email address, phone number, home address, messenger ID, or any other type of contact information), or asks tutor for any such personal information, tutor agrees to immediately report this event to GuruQ by phone AND in writing.

(ii) For Students:

Enrollment:
The Teachers are solely responsible for honouring any confirmed enrollment and conducting the Classesenrolled for through the Site, Application and Services. If you, as a Student, choose to enter into a transaction for enrollment of Class, you agree and understand that you will be required to enter into an agreement with the Teacher and you agree to accept any terms, conditions, rules and restrictions associated with such Course imposed by the Teacher. You acknowledge and agree that you, and not GuruQ, will be responsible for performing the obligations of any such agreements, that GuruQ is not a party to such agreements, and that, with the exception of GuruQ’s obligations pursuant to the Payments Terms, GuruQ (inclusive of all subsidiaries) disclaims all liability arising from or related to any such agreements.
Payment:
The Course Fees payable will be displayed to the Student before the Student sends an enrollment request to a Teacher. Upon receipt of your enrollment request, GuruQ may initiate a pre-authorization and/or charge a nominal amount to your Payment Method pursuant to the Payments Terms. If a requested enrollment is cancelled (i.e. not confirmed by the applicable Teacher), any amounts collected by GuruQ will be refunded to such Student, depending on the selections the Student makes via the Site and Application, and any pre-authorization of Student's Payment Method will be released, if applicable.
You as a Student agree to pay the Course Fees for any enrollment requested, in connection with your GuruQ Account. GuruQ will collect the Course Fees pursuant to the Payments Terms.
Once you're confirmed enrollment transaction is complete you will receive a confirmation email summarizing your confirmed enrollment.
You as a Student agree that in accepting payments for the Teacher, GuruQ acts as payment aggregator and service provider to the Teacher – not as a service provider to the Student. In the event Student decide to send a payment to an account owned and/or operated by GuruQ or an Affiliate for transmission to the Teacher, Student irrevocably agree that GuruQ may accept and act upon the instructions of the Teacher with respect to such payment.
Students'/ Tutor’s Fee Payment Mechanism - The students are required to make payment only thru' GuruQ Payment system which involves payment to M & J Edtech LLP through:

1. Direct payment from credit card/ Debit Card

2. Payment through Netbanking

3. Payment through Paytm Wallet

4. Payment through Payzap Wallet

Student/ Parent Review of Tutors: Students and parents are asked to provide a review (Please refer FAQ) with text comments, for each session they take with a tutor (free trial or paid).

Obligation:
As a GuruQ member, student/parent should use caution and good judgment when leaving a Review for a tutor. The reviews posted by the Parents/ Students shall be a permanent part of that tutor's record. Please restrict your review to:

Ratings Criteria: For Students

  • Course Understanding
  • Helpfulness
  • Teaching Methodology
  • Accessibility (Offline Teaching criteria – Location, Transport means, Feasibility, Environment)
  • Improvement in Results

Ratings Criteria: For Parents

  • Professionalism & Attitude
  • Punctuality
  • Value for Money
  • Success Rate, result ratio
  • Accessibility

Tutors are not permitted to discuss reviews with students/parents or to make any comments or suggestions to student/parent regarding any future or past Review. The ratings shall be altered at the end of every week.

Because GuruQ does not censor reviews or investigate them for accuracy, GuruQ is not legally responsible for the remarks that students/parents post, even if those remarks are defamatory.

GuruQ is not involved in any kind of interactions that takes place between the tutors and students, and hence is not liable for any dispute or disagreement or misinterpretations or arguments arising between the parents / students and the tutors. The parents / students and the tutors are however free to take feedback and suggestions from us to solve the issue amicably.

11. Service Fees payable by Tutor
In consideration for the use of GuruQ's online marketplace and platform, GuruQ charges Service Fees. GuruQ collects these Service Fees pursuant to the Payments Terms, and, where applicable, may also collect Taxes (such as Service Tax in India) in respect of the Service Fees.
The Service Fees which shall be inclusive of applicable taxes shall be chargeable to the Tutor @ 13% on every payment for a class arranged between the student and the tutor.
Tutor agrees that it shall pay to GuruQ the Service Fees as soon as it receives the Course Fees or part thereof in relation to the Course enrolled for. Once, the Service Fees becomes due to GuruQ, it shall neither be cancelled nor be refundable to the Teacher.
If you owe or agree to pay any amount to GuruQ (whether as a result of enrolment of your Course or otherwise), then GuruQ may withhold the amount you owe to GuruQ from any payout amounts due to you as a Tutor, and use the withheld amount to setoff the amount owed by you to GuruQ.

12. Abuse of the Website
The user hereby agrees that the user shall neither by itself nor be part of any kind of abuse or misuse of the Website in any manner whatsoever.
You are entirely responsible for all Content that you upload, post, or otherwise transmit through your use of the Site ("Content"). You agree not to upload, post or otherwise transmit Content that is inaccurate, commercial advertisement, harmful, obscene, pornographic, defamatory, violating or infringing anyone's intellectual property rights, offensive, harassing, or otherwise objectionable to GuruQ or other users of the website. You also agree not to upload any files and programs containing software viruses or any other computer code or that can interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment. GuruQ reserves the right to edit or remove Content that violates these Terms or for any other reason it deems necessary.
You agree and confirm that you will use the Site in a manner that is lawful, relevant and proper to the applicable forum and shall comply with all applicable laws and regulations. You shall access the services available on this website at your own risk and shall use your best and prudent judgement before entering into any transaction. You would also be liable and responsible to keep GuruQ harmless and indemnified if any loss or damages is threatened, suffered or incurred by GuruQ due to your inappropriate and/or offensive conduct.
Conduct that is inappropriate and/or offensive includes without limitation the following:
a. Use the Site for any purpose that is in violation of local, state, national, or international law, including without limitation wage/hour and working condition laws and regulations;
b. Not to use the site, the Services or the Company Content to recruit, solicit, or contact in any form Tutors or potential Consumers for employment or contracting for a business not affiliated with us without our advance written permission.
c.Not to use GuruQ's services for any purpose that violates the academic honesty policy or other conduct policies of your school, university, academic institution or workplace.
d.Defame, abuse, harass, harm, stalk, threaten or otherwise violate the legal rights (including without limitation rights of privacy and publicity) of others;
e.Upload files that contain software or other material that violates the rights of any third party, including without limitation intellectual property rights or rights of privacy or publicity;
f.Upload files that contain viruses, Trojan horses, worms, time bombs, spiders, cancel bots, corrupted files, or any other similar software, malware or materials that may damage, interfere with, disrupt, impair, disable or otherwise overburden the operation of any device, computer system or network;
g.Publish, post, upload, distribute or disseminate any profane, defamatory, infringing, hateful, distasteful, obscene or unlawful topic, materials or content;
h.Take any action that would undermine any aspect of the Site;
i.Attempt to gain unauthorized access to the Site, other User accounts, or other device, computer system or networks connected to the Site;
j.Advertise or offer to sell any goods or services for any commercial purpose on the Site that are not appropriate or relevant to the Site;
k.Impersonate another person or allow any other person or entity to use your user name, password or membership;
l.Download any file posted by another user that you know, or reasonably should know, cannot be legally distributed through the Site;
m.Access, download, or copy any information, content and/or materials from the Site through artificial means (including without limitation spiders, scrapers, hacking devices, computer programs, bots or other such means);
n.Reproduce, duplicate, copy, sell, re-sell or exploit any information, materials or content on the Site; or
o.Restrict or inhibit any other user from using and enjoying the Site.
By using the Site, you understand and agree that GuruQ may rely on the above Eligibility Conditions representations and warranties as true. You understand and agree that GuruQ may revise the Eligibility Conditions from time to time and require new conditions and certifications and that User will abide by such revised Eligibility Conditions or discontinue using the Site.
You hereby authorize GuruQ to verify the above representations and warranties by you and you acknowledge and agree that GuruQ shall have the right, but not the obligation, to verify such representations and warranties. You agree and understand that such verification may include, without limitation, conducting criminal background checks, sex offender registry checks, motor vehicle records checks, identification verifications, credit checks and/or use of available public records. You consent to any collection, use or disclosure in order to accomplish such verification. You further agree that GuruQ may take such action as it, in its sole discretion, deems appropriate, including without limitation suspending and/or terminating your use of the Site, should it determine that you have violated any representation or warranty.The Verification Services availed by us do not absolve User of this Site from its liability to provide correct and complete information about themselves.
The preceding paragraph notwithstanding, you understand and agree that GuruQ may or may not conduct background checks of any User. You also understand and agree GuruQ does not conduct background checks of any User. You also understand and agree GuruQ neither confirms nor denies the validity of information provided by Users and that GuruQ does not verify that any or all of the Eligibility Conditions are met by Users. You understand and agree to make your own decisions and assessments about persons to engage and that IT IS YOUR SOLE RESPONSIBILITY TO CONDUCT ANY AND ALL BACKGROUND AND REFERENCE CHECKS REGARDING OTHER USERS AND MAKE YOUR INFORMED DECISION TO TRANSACT THROUGH THIS SITE.
GuruQ expressly disclaims, and you expressly release GuruQ from, any and all liability whatsoever for any controversies, claims, suits, injuries and/or damages arising from and/or in any way related to: (a) any inaccuracy, untimeliness or incompleteness regarding a User's Eligibility Conditions and/or (b) misstatements or misrepresentations made by any User.
GuruQ reserves all of its rights under the Communications Decency Act, including without limitation its right to remove anything objectionable to GuruQ in its sole discretion. Alleged improprieties by any User may be reported to GuruQ by email at contact.guruq.in.
For all commitments /representations of Tutor to Student or vice-versa other than those which are mentioned in Site, respective party making such commitments /representations alone would be liable and responsible towards each other GuruQ would be in no way would be liable and responsible towards such commitments /representations including losses /damages arising therefrom. Tutor /Student/Parents as the case be, shall keep GuruQ indemnified and harmless against all losses or damages if any, incurred or suffered by GuruQ due to such commitments /representations.

13. Violation of Students Conduct Code - Without limitation to other remedies available to GuruQ, a Student found to be in violation of above code of conduct agrees to pay GuruQ for all losses of revenues, earnings, and fees and also reimburse us for all costs and reasonable expenses (including legal fees) related to investigating such breach and pursuing collection of damages.
While we hope that you will be completely satisfied with our Service, and we are proud that almost all students are happy with our services, we know that occasionally one may have an unsatisfactory experience. This is normal for a service that offers hundreds of expert tutors, each with his/her own personal style and expertise. If you find yourself in a session with a tutor you do not like working with, we recommend that you immediately and politely end the session. We will assign you a different tutor who may be better able to help you. In fact, we encourage you to try different tutors and find the one you like best.

14. Reporting Misconduct
If the Teacher or anyone who you feel is acting or has acted inappropriately, including but not limited to anyone who (i) engages in offensive, violent or sexually inappropriate behavior, or (ii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to GuruQ by contacting us with your police station and report number; provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.

15. Referral Program:
GuruQ reserves the right to verify that any student who take tuition as part of any Referral Rewards program are actual students at an educational institution. If such valid proof is not forthcoming the Referral Rewards will not be given. GuruQ decision on this will be final. All tutoring payments to tutors involved with Referral Rewards program must have involved actual tuition sessions which took place between a student and tutor; GuruQ reserves the right to verify that such tuition session actually happened. GuruQ decision on this will be final.

16. Third Party Reports:
GuruQ may make available one or more third party verification services that enable Users of the Site to inquire about information including, but not limited to, another User's identity and criminal history. Use of a third party verification service is voluntary for both the party requesting the verification and the party undergoing the verification. You agree that GuruQ shall not be held responsible or liable in any way if any information provided by a third party verification service is inaccurate or incomplete.

You hereby consent to GuruQ collecting, using and disclosing the information in the consumer reports. You understand and agree that GuruQ may, in its sole discretion, review and rely on the information in the consumer reports in deciding whether to suspend or terminate a User or to investigate a complaint about a User, but that GuruQ shall not be responsible or liable in any way in the event that any information in the consumer reports about any person, including without limitation any User, is not accurate, timely or complete. Users who are the subject of consumer reports may contact the service provider to dispute the accuracy, timeliness or completeness of such information. GuruQ reserves the right to suspend and/or terminate User based on information in the consumer reports or for any other reason in GuruQ's sole discretion.
GuruQ reserves the right to carry out both regular and random discreet background / reference checks, as part of its routine operating procedure, without giving any justification to the tutor or anybody else.

17. Confidentiality of GuruQ Information: You may obtain direct access via the Site to certain confidential information of GuruQ and its affiliates, including without limitation technical, contractual, product, program, pricing, marketing and other valuable information that should reasonably be understood as confidential ("Confidential Information"). You must hold Confidential In
The Terms impose no obligation upon you with respect to Confidential Information that you can establish by legally sufficient evidence: (a) you possessed prior to your receipt from GuruQ, without an obligation to maintain its confidentiality; (b) is or becomes generally known to the public through no act or omission by you, or otherwise without violation of the Terms; (c) you obtained from a third party who had the right to disclose it, without an obligation to keep such information confidential; (d) you independently developed without the use of Confidential Information and without the participation of individuals who have had access to it, or (e) in response to a valid order by a court or other governmental body, as otherwise required by law, or as necessary to establish the rights of either party under these Terms and as disclosed after prior notice to GuruQ adequate to afford GuruQ the opportunity to object to the disclosure.

18. Terms of Transacting Business: You understand and agree to abide by GuruQ'stutor and student payment policies. You agree that you are willing to pay all costs associated with the services through GuruQ. These costs include but are not limited to: (a) a tutor's fees as listed; (b) travel and transportation fees; (c) cancellation fees as described in a tutor's cancellation policy, which can be found on a tutor's profile on the Site; and (d) the commission arrangement between the Tutor and GuruQ.

19. Modifications to the Services:
GuruQ may add, change or eliminate features, pricing, nomenclature and other aspects of the Services and make other changes at any time and these Terms will continue to apply to the Services as modified. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the site or the Services (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any such modification, suspension, or discontinuance of the site or the Services.
GuruQ reserves the right, from time to time, with or without notice to you, to change these Terms of Use in our sole and absolute discretion. The most current version of these Terms of Use can be reviewed by clicking on the "Terms of Use" located at the bottom of the home page of the GuruQ Web site and will supersede all previous versions. Any such modifications will become effective immediately upon posting to the site and your continued use of the site, Services and/or Software constitutes your agreement to be bound by such changes. The terms may be modified as required, and at the company's sole and absolute discretion.

20. Advertisements and Promotions: GuruQ may run advertisements and promotions from third parties on the Site. Your correspondence or business dealings with, or participation in promotions of, advertisers other than GuruQ found on or through the Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. GuruQ is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-GuruQ advertisers on the Site.

21. Content provided via Links: You may find links to other websites or resources on the Site. You acknowledge and agree that GuruQ is not responsible for the availability and authenticity of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. GuruQ will not be responsible or liable, directly or indirectly, for any actual or alleged damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

22. Intellectual Property Rights: "GuruQ Trademarks" means all names, marks, brands, logos, designs, trade dress, slogans and other designations GuruQ uses in connection with its products and services. The trademarks, service marks, and logos used and displayed on the site or in any Company Content are registered and unregistered Trademarks of us and others and are protected, without limitation, pursuant to Indian trademark laws. You may not remove or alter any GuruQ Trademarks, or co-brand your own products or material with GuruQ Trademarks, without GuruQ's prior written consent.
Nothing on the site, the Services or otherwise should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the site or in connection with the Services, Company Content or Software, without the written permission of the applicable Trademark owner. We aggressively enforce our intellectual property rights to the fullest extent of the law.
GuruQ grants you permission (which may be revoked at any time for any reason or no reason) to use the Site for the services as provided herein and in accordance with these Terms of Use and solely for your own personal, non-commercial use (except as provided herein), provided you do not remove any trademark, copyright or other notice contained on such pages. No other use is permitted. You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. Except as specifically authorized by GuruQ, you may not deep-link to the Site for any purpose or access the Site manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the Site or any information, content, or material on the Site. GuruQ reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the Site or any content contained therein, whether in whole or in part, without prior written consent from GuruQ. You may like or follow GuruQ or share links to the Site via social networking technology referenced on the Site. Any rights not expressly granted herein are reserved.
Except as expressly authorized by GuruQ or by Content providers, you agree not to reproduce, modify, rent, lease, loan, sell, distribute, mirror, frame, republish, download, transmit, or create derivative works of the Content of others, in whole or in part, by any means. You must not modify, decompile, or reverse engineer any software GuruQ discloses to you, and you must not remove or modify any copyright or trademark notice, or other notice of ownership.

23. Termination and Suspension:
Term
This Agreement shall be effective for till the time Members access or use the site, application or services or by downloading or posting any content from or on the Site, via the Application or through the Services Until such time when you or GuruQ terminate the Agreement as described below.
Termination by Student/Parents You may terminate this Agreement at any time via the "Cancel Account" feature on the Site or by sending us an email. If you cancel your GuruQ Account as a Teacher, any confirmed enrolments will be automatically cancelled and your Students will receive a full refund. If you cancel your GuruQ Account as a Student, any confirmed enrolment will be automatically cancelled and any refund will depend upon the terms of the applicable cancellation policy.
Without limiting our rights specified below, GuruQ may terminate this Agreement for convenience at any time by giving you 30 days' notice via email to your registered email address.

Termination for breach, suspension and other measures

1. GuruQ may immediately, without notice terminate this Agreement if (i) you have materially breached these Terms or our Policies, including but not limited to any breach of your warranties outlined in these Terms or breach of the "User Conduct" provisions in these Terms, (ii) you have provided inaccurate, fraudulent, outdated or incomplete information during the GuruQ Account registration, or Listing process or thereafter, (iii) you have violated applicable laws, regulations or third party rights, or (iv) GuruQ believes in good faith that such action is reasonably necessary to protect the safety or property of other Members, GuruQ or third parties, for fraud prevention, risk assessment, security or investigation purposes.

2. In addition GuruQ may deactivate or delay Listings, reviews, or other Member Content, cancel any pending or confirmed enrolments, limit your use of or access to your GuruQ Account and the Site, Application or Services, temporarily or permanently revoke any special status associated with your GuruQ Account, or temporarily or permanently suspend your GuruQAccount if (i) you have breached these Terms or our Policies, including material and nonmaterial breaches and receiving poor ratings from Teachers or Students, or (ii) GuruQ believes in good faith that such action is reasonably necessary to protect the safety or property of Members, GuruQ or third parties, for fraud prevention, risk assessment, security or investigation purposes.

3. In case of non-material breaches and where appropriate, you will be given notice of any measure by GuruQ and an opportunity to resolve the issue to GuruQ's reasonable satisfaction.
You agree that, if you are suspended and/or terminated, you will make no further use of the Site after termination or during suspension.

Consequences of Termination
If we take any of the measures described above we may (i) communicate to your Students or Teachers that a pending or confirmed enrolment has been cancelled, (ii) refund your Students in full for any and all confirmed enrolments, irrespective of pre-existing cancellation policies, (iii) support your Students, on an exceptional basis, in finding potential alternative Courses, and (iv) you will not be entitled to any compensation for confirmed enrolments that were cancelled.

If you or we terminate this Agreement, we do not have an obligation to delete or return to you any of your Member Content, including but not limited to any reviews or Feedback. If you terminate your account, you will have to undergo the entire process of registration again to re-register unless any extraordinary situation occurs or it is deleted by mistake. In no other situation, you are entitled to restore your account. If your access to or use of the Site, Application and Services has been limited or your GuruQ Account has been suspended or this Agreement has been terminated by us, you may not go through the process of re-registrationof a new GuruQ Account.If you or we terminate this Agreement, the clauses of these terms that reasonably should survive after termination of the Agreement will remain in effect.

24. Disclaimer of Warranties: Use of the site is at your sole risk unless otherwise explicitly stated. The company content, the site, the services and each portion thereof are provided on an "as is", "as available", and "with all faults" basis without warranties of any kind either express or implied. To the fullest extent possible pursuant to applicable law, we disclaim all warranties, express or implied, with respect to the site, the company content, the services and each portion thereof, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or other violation of rights. We do not warrant or make any representations regarding the use, validity, accuracy, or reliability of, or the results of the use of, or otherwise respecting, the company content, the site, the services, each portion thereof or any third party sites.
GuruQ makes no warranty or representations that: (a) the site will be uninterrupted, timely, secure, or error-free; (b) the results that may be obtained from the use of the website will be accurate or reliable; (c) the quality of any products, services, content, information, or other material purchased or obtained from tutors will meet your expectations or requirements; or (d) any errors in the site will be corrected.
Any opinions, advice, statements, services or other information that is provided to you by a tutor is only that of the tutor and not of GuruQ, or its shareholders, directors, officers, or employees. Under no circumstances shall GuruQ or its shareholders, directors, officers, directors, or employees be held liable for any loss or damage caused by your reliance on information obtained from a tutor. It is your responsibility to evaluate any information, opinion, statements, services or advice provided by the tutor.
Under no circumstances, including, but not limited to, negligence, shall we or third parties be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data resulting from computer viruses or profit arising out of the use, or the inability to use, the company content, the site, the services or any portion thereof, even if we or our authorized representative has been advised of the possibility of such damages. If your use of the site, the company content, the services or any portion thereof results in the need for servicing, repair or correction of equipment or data, you agree to get the same repaired/ rectified at your own cost and without any liability on us. We, nor third parties warrant the accuracy or completeness of the information, text, graphics, links or other items contained in the company content, the site, the services or any portion thereof or in any reports of verification services. You agree not to hold us (or our agents, employees or tutors) liable for any instruction, advice or services delivered which originated through the site, through any verification service or in connection with the company content, the services or any portion thereof.

25. Limitation of Liability:
The site offers a marketplace for those seeking tutoring services to connect with those seeking to provide tutoring services. You understand and agree that GuruQ has no control over the acts or omissions of any user and that GuruQ makes no representations or warranties about the quality of the services provided by any user. You understand and agree that GuruQ is not responsible for the performance or conduct, whether online or offline, of any user of the site. As such, GuruQ expressly disclaims any and all liability whatsoever for any controversies, claims, suits, injuries and/or damages arising from and/or in any way related to the site.
Nothing on this Site constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to services being offered herein, you should consult an appropriate professional.
Users of the site transact between themselves. GuruQ will not be involved in any user interactions. GuruQ is not responsible for disputes, claims, loss, injury, or damage of any kind that might arise during and after user interaction. As such, GuruQ expressly disclaims, and each user expressly releases GuruQ from, any and all liability whatsoever for any controversies, claims, suits, injuries and/or damages arising from and/or in any way related to the site, including without limitation any acts and/or omissions of users on or off the site.
To the full extent permitted by law, GuruQ is not liable for any direct, indirect, punitive, special, incidental, consequential, or exemplary damages (including without limitation loss of business, revenue, profits, goodwill, use, data, electronically transmitted orders, or other economic advantage) arising out of or in connection with the site, even if GuruQ has previously been advised of, or reasonably could have foreseen, the possibility of such damages, however they arise, whether in breach of contract or in tort (including negligence), including without limitation damages due to: (a) the use of or the inability to use the site; (b) the cost or procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained, or messages received or transactions entered into, through or from the site; (c) statements or conduct of any third party on the site, including without limitation unauthorized access to or alteration of transmission or data, malicious or criminal behavior, or false or fraudulent transactions; or (d) content or information users may download, use, modify, or distribute. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. In no event shall GuruQ's total liability to you for all damages, losses and causes of action, whether in contract, tort (including but not limited to, negligence) or otherwise, exceed (a) the amount paid by you to GuruQ or a GuruQ partner, if any, or (b) Rs 1000/= Rs One Thousand only (whichever is less).
You and GuruQ agree that the warranty disclaimers and limitations of liability in these terms of use are material, bargained-for bases of this agreement, and that they have been taken into account in determining the consideration to be given by each party under this agreement and in the decision by each party to enter into this agreement. You and GuruQ agree that the warranty disclaimers and limitations of liability in these terms of use are fair and reasonable.
Users (Tutors/Students/Parents) are expected to provide their true and complete credentials/information to GuruQ for availing /rendering services through this Site, however GuruQ does not make any representation /warranty with regard to correctness /completeness of such credentials/information offered to it and as such specifically disclaims all liabilities (whether civil or criminal) arising of incomplete or incorrect credentials/information, if any, furnished to it by Users.
If you are dissatisfied with the site or do not agree to any provisions of these terms of use, your sole and exclusive remedy is to discontinue using the site, except as may be provided for in this section 14.

26. Assumption of Risk:
You agree and understand that you assume all risks when using the Site, including without limitation any and all of the risks associated with any online or offline interactions with other Users. You agree to take all necessary precautions, including without limitation following the recommendations set forth in GuruQ'sTutor and Student Safety Tips, when interacting with other users.

27. Indemnification:
You agree to indemnify, defend, and hold harmless GuruQ and its subsidiaries, affiliates, shareholders, officers, directors, agents, licensors, suppliers, other partners, employees, and representatives from and against any and all claims, demands, causes of action, losses, expenses, damages and/or liabilities, including reasonable attorney's fees and court costs, incurred by GuruQ in any way related to your (a) acts and/or omissions on or off the site; (b) violation of any rights of another, including without limitation any alleged infringement of intellectual property or other right of any person or entity relating to the Site; (c) breach of these terms of use; (d) disputes with or between other Users; (e) use and/or misuse of the site, including without limitation any information, content and/or materials thereon; (f) violation of any applicable law or regulation; (g) inaccurate, untimely, incomplete or misleading User information, including without limitation with respect to registration, profile or eligibility; (h) misstatements and/or misrepresentations; (i) use of links to third party websites, including without limitation such websites' availability, terms of use, privacy policy, information, content, materials, advertising, products and/or services; (j) User information and any acts or omissions with respect to such User information; (k) use of any information in third-party reports; (l) use of third party payment processing services; (m) use of phone support services; and/or (n) use of any services or products or any contracts or arrangements made or provided based on information, content and/or materials obtained on or through the site. You further agree that you will cooperate as requested by GuruQ in the defense of such claims. GuruQ reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by Users, and you shall not, in any event, settle any claim or matter on behalf of GuruQ without the written consent of GuruQ.

28. Arbitration:
Any controversy, claim, suit, injury or damage arising from or in any way related to the Site, its use, its Tutor conduct, or the Terms shall be settled by binding arbitration in accordance with the "The Arbitration and Conciliation Act, 1996" and before a single arbitrator chosen by CEO andFounder Member of GuruQ. Any such controversy, claim, suit, injury or damage shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any controversy, claim, suit, injury or damage of any other party. The arbitration shall be conducted in Delhi and arbitration award shall be final and binding on the parties.Each party shall assume its own costs of arbitration.
All the transactions conducted through this Site shall be subject to exclusive jurisdiction of court at Delhi alone.

29. Force Majure:
GuruQ is not liable for any failure or delay of performance (or otherwise) arising out of a cause beyond our reasonable control.

30. Injunction:
You agree that any material breach of the Terms will result in irreparable harm to GuruQ for which damages would be an inadequate remedy and, therefore, in addition to its rights and remedies otherwise available at law, GuruQ will be entitled to equitable relief, including both a preliminary and permanent injunction, if such a breach occurs. You waive any requirement for the posting of a bond or other security if GuruQ seeks such an injunction.

31. Notices:
Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given byGuruQ via email, regular mail, or posting notices or links to notices on the Site. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted. GuruQ will not be liable to Users or any third-party for any modification, suspension, or termination of service, or loss of related information.

32. Governing Law:
This Agreement shall be governed by and construed in accordance with the prevailing Indian Laws and the courts in Delhi will have sole jurisdiction over any issue arising out of this Contract.

33. Entire Agreement:
These Terms and any policies applicable to you posted on the site constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. All rights not expressly granted herein are expressly reserved. These Terms shall inure to our benefit and to the benefit of our agents, licensors, licensees, successors, and assigns. If any provision of these Terms is found to be illegal or unenforceable, these Terms will be deemed curtailed to the extent necessary to make the Terms legal and enforceable and will remain, as modified, in full force and effect. Any notice or other communication to be given hereunder will be in writing and given by facsimile, postpaid registered or certified mail return receipt requested, or electronic mail. Nothing in these Terms shall be construed as making either party the partner, joint venture, agent, legal representative, employer, contractor or employee of the other. Neither party shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other except as provided for herein or authorized in writing by the party to be bound.
You may not assign or otherwise transfer the Terms or any right granted hereunder. You also may be subject to additional terms and conditions that may apply when you use GuruQ or third-party products or services.

34. General:
The failure of GuruQ to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of GuruQ. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

35. Feedback
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Site, Application and Services ("Feedback"). You may submit Feedback by emailing us, through the "Contact" section of the Site and Application, or by other means of communication. You acknowledge and agree that all Feedback you give us will be the sole and exclusive property of GuruQ and you hereby irrevocably assign to GuruQ and agree to irrevocably assign to GuruQ all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein, and waive any moral rights you may have in such Feedback. At GuruQ's request and expense, you will execute documents and take such further acts as GuruQmay reasonably request to assist GuruQ to acquire, perfect, and maintain its intellectual property rights and other legal protections for the Feedback.

Tutor Rating Policy

The Tutors rating framework in GuruQ is a combination of technical, business and performance parameters.
The Technical parameter would include:

  • Educational qualifications – To be evaluated on score (1-5) based on qualification
  • Professional Experience – To be evaluated on number of years normalized to scale
  • Awards & Certifications - To be evaluated on score (1-5) based on type and number
  • Test Assessment – To be evaluated on marks obtained normalized to scale
  • Interview & Demo – To be evaluated on marks obtained normalized to scale.

The Business parameter would include:

  • Referral – To be evaluated on value of business (INR) normalized to scale
  • Teaching Hours – To be evaluated on number of hours normalized to scale
  • Renewals - To be evaluated on percentage of renewals normalized to scale.

The Performance parameters would include:

  • Student Rating – This would be average of student rating (criteria for this is explained below)
  • Parent Rating – This would be average of parent rating (criteria for this is explained below)
  • GuruQ Internal Rating – This would be average of GuruQ rating. (Criteria for this is explained below)

A GuruQ tutor will be awarded 3 levels - Gold, Silver & Bronze. These will be based on the weighted average of the above technical, business and performance parameters. GuruQ will determine the weight give to each parameter (technical, business or performance).

A GuruQ tutor’s overall rating will be altered at the end of every week.
Below are the student, parent and GuruQ internal rating criteria that will form the performance parameter:

Student Rating Criteria:
A student will be able to rate the tutor based on the following criteria:

  • Course Understanding
  • Helpfulness
  • Teaching Methodology
  • Accessibility (Offline Teaching criteria – Location, Transport means, Feasibility, Environment)
  • Improvement in Results

Parent Rating Criteria:

  • Professionalism & Attitude
  • Punctuality
  • Value for Money
  • Success Rate, result ratio
  • Accessibility

GuruQ Internal Rating Criteria:

  • 5 Star
  • - Taught > 500 hours on GuruQ
  • - Currently teaching more than 10 students through GuruQ
  • - Has gotten an average of 4/5 rating from students and parents
  • 4 Star
  • - Taught > 250 hours on GuruQ
  • - Currently teaching more than 5 students through GuruQ
  • - Has gotten an average of 3/5 rating from students and parents/li>
  • 3 Star
  • - Taught > 50 hours on GuruQ
  • - Currently teaching more than 2 students through GuruQ
  • - Has gotten an average of 3/5 rating from students and parents

Tutor Hiring Safety Tips

Understand that anyone who is able to commit identity theft can also falsify a profile, so we suggest you take the following steps for your own protection.

Background checks
Registered students availing GuruQ services should mandatorily ask for a copy of the Photo ID and Address proof from the personal tutor chosen by them. Individual Tutors are bound to show proof or disclose their qualification details properly to student or parent before entering into a tuition engagement and as requested by them. GuruQ shall conduct third party background checks to ensure safety and quality.

Review student feedback
Look at the Student Feedback section of the tutor profile to see lesson ratings (1 to 5 stars) and student reviews from previous customers. You are also free to request outside references from the tutor.

Have an adult present

GuruQ certified Tutor go through a 4 step rigorous teacher scrutiny process which includes an Online/ Offline interview with our team and a full background check conducted by our external partners. It is advised that an adult should always be present for tutoring sessions if the student is under the age of eighteen.

Keep personal information private
Never include your last name, e-mail address, home address, phone/ mobile number, place of work, or any other identifying information in initial e-mail messages or communications. Stop communicating with anyone who pressures you for personal or financial information or attempts in any way to trick you into revealing it. Do not exchange personal contact information until you are completely comfortable and until you have payment information on file with GuruQ.

Payment Information

Students'/ Tutor’s Fee Payment Mechanism - The students are required to make payment only through GuruQ Payment system which involves payment to M & J Edtech LLP.

Different modes of payment that can be used to pay to GuruQ:

  • Pay using Netbanking
  • Pay using credit card / debit card
  • Pay using Paytm Wallet
  • Pay using Payzap Wallet

Tutor Payment Policies

By registering as a tutor with GuruQ ("the website," "website," "GuruQ.in"), you (“tutor”) agree that the following terms and conditions will govern all payments made to you by students through the GuruQ’s system.

Conditions for guaranteeing receipt of payment for student classs

GuruQhelps in bringing together those seeking tutoring services with those seeking to provide tutoring services. GuruQ also provides a service to its users, whereby the payments will be distributed to tutors originated from their students. GuruQ offers tutors a layer of protection in the collection of their funds but, if any of the following conditions are not met and GuruQs becomes unable to collect your payment from the parent, student, or other type of account-holder (collectively, "student") to whom you gave a class, GuruQ cannot guarantee that your payment will be successfully collected, processed and distributed to you:

1. The information pertaining to the class is accurate

This includes the start and end time, duration, subject and student account name. Every time an OFFLINE class is attended the tutor and student shall confirm on the website or mobile app that the class was attended by both along with the duration of time, within a period of 7 days from the date of class. GuruQ shall also send reminder emails and mobile notifications for updating the data. The amount shall be calculated and paid to the tutors on such website confirmations only. For ONLINE classes the GuruQ platform automatically records the duration of the class.

2. Prior to each class being given, the student has on file with GuruQ a valid form of payment

This includes a valid credit/debit card or Paytm account, or a positive balance of prepaid tutoring credit. After selection of the tutor and demo class, if required, is taken the students selects the package and shall make the payments at the beginning for the package he/she chooses. The requirement to verify payment information must be followed for continuing students as well as new students.

3. The class is delivered in-person at a mutually agreed upon location or through GuruQs's online tutoring platform.

Classes can only be given through two modes:

a) OFFLINE: In person which has to be confirmed on the GuruQ portal
b) ONLINE: Only through GuruQ portal
Any other mode of conducting class outside the mentioned modes shall bot be recognized by GuruQ and no payment shall be made for such classes.

4. The tutor's services are instructive and constitute learning, not cheating. More specifically, the tutor is not to complete assignments, write papers, take quizzes or otherwise do work on the student's behalf. Further, the services that the tutor offers must not violate the academic honesty policy or other conduct policies of the student's school, university, academic institution or workplace.

5. The tutor enters the class into the GuruQs system or assesses a cancellation fee within three (3) days of the class occurring. Payment for class entered outside of this window cannot be distributed until the classes are approved by the student. Class cannot be submitted more than seven (7) days after the date of the class.

6. Prior to a class being given, the tutor has received GuruQs subject approval for the specific subject area of the class.

7. The tutor does not collect or request payment directly from the student by cash, check or otherwise, for the class.

8. For cancellation of package/classes enrolled by the student, both tutor and student must agree to the same, lest the student shall not be refunded the fees charged by GuruQ. Please refer Cancellation policy for details.

9. Timing and delivery of payments
If all the Conditions for guaranteeing receipt of payment for student classs are met, tutors can expect to receive their funds according to the following schedule. If there are questions about any of the conditions, payments may be delayed while GuruQs attempts to resolve the questions.
By default, a tutor is paid by account transfer. (The bank account detailsare entered into the system by the tutor after the approval and can be amended at any time thereafter by the tutor, if required.) RTGS/ NEFT transfers will be affected on the 7th day of each month or the following business day in case of weekends and bank holidays. In order for a class payment to be included in a particular pay period, that class must be entered 5 days prior to the payment date.

10. Calculation of tutor payment amounts
a) Tutors set their own hourly rate and may change it at any time. Changing the default hourly rate will affect students who email a tutor after the time the change is made. Students who have been in contact with a tutor within three months prior to the time the rate change is made will continue to be subject to the hourly rate that was listed on the tutor's profile at the time they first contacted the tutor; in order to change the rate for one of these students, the student must acknowledge the rate change via a rate change request email. (See Payment Procedures in the Tutor FAQ section for more information.)
b) All tutors agree to the following commission structure. GuruQwill charge a commission @ 13% on every payment for a class arranged between the student and the tutor.
c) Non-tutoring charges should be incorporated into the hourly rate. Travel, parking, prep time or other expenses that you wish to defray to the customer must first be agreed to by the student. The mechanism to assess these charges is to adjust your hourly rate. Under no circumstances should the tutor receive payments directly from the student, on any account.

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